ISS operates as a leading provider of workplace experience and facility management services, catering to a diverse range of industries including banking, life sciences, aviation, healthcare, and technology. The company focuses on delivering high standards of service through integrated solutions that enhance business performance and employee productivity. ISS serves clients globally, offering placemaking solutions that make life easier, more productive, and enjoyable. The business model revolves around providing comprehensive facility services that meet and exceed regulatory requirements, ensuring a smooth and hassle-free experience for customers. ISS generates revenue through long-term contracts with clients, providing services such as cleaning, catering, security, and property management. The company emphasizes a learning culture that supports diversity and development, ensuring its workforce is skilled and safe. With a strong financial performance, ISS maintains a positive free cash flow and aims for an EBIT margin above 4%. The company is committed to trust and transparency, particularly in areas like the canteen experience, and is focused on continuous improvement and adaptation to client needs.

Keywords: facility management, workplace experience, integrated solutions, business performance, employee productivity, placemaking, regulatory compliance, diverse industries, long-term contracts, learning culture.